Frequently Asked Questions (FAQs)
A: Call us at 1-866-826-9330. We are open for business 8 AM to
Midnight eastern time, 7 days a week for your convenience.
A: The easiest way is to cancel online with our new and improved
cancellation interface. Please go to Cancel
Reservation. If you are canceling a pre-paid reservation,
please note that we will refund 100% of the reservation less a
$25.00 reservation cancellation fee. Please note that different
hotels have different cut-off dates for cancellation. Failure
to comply with the hotel cutoff date may result in an additional
one-night no-show penalty fee.
A: You must formally register a complaint or request a refund
via telephone
1-866-826-9330 and a live agent within 60 days of your checkout.
Requests beyond 60 days will not be honored, nor replied to.
A: RoomsAnywhere.com has the utmost respect for your privacy and
security. We never divulge any of your account information to
anyone without your express authorization. For added security,
we require that you log in using secure mode. We are very confident
about the Internet security provided by Netscape's Secure Sockets
Layer protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer and AOL 3.0 (Mac and PC), as well
as the Netscape Enterprise Server, protect your Internet communications
with: server authentication (thwarting impostors); privacy using
encryption (thwarting eavesdroppers); and data integrity (thwarting
vandals).
A: For your protection, RoomsAnywhere.com requires the billing
address of the credit card you?re using in addition to the credit
card number. Also when you enter your credit card and billing
information, please make sure the address and zip or postal code
are correct.
A: The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for any
particular purpose, and the user accessing such information agrees
to waive any and all warranties with respect to same.
Access to this site and use of the information contained thereon and/or the use of a credit card or other debit device or the creation of any liability or obligation in connection with the access to or use of the site is at the user's sole risk.
By proceeding to access and/or use this site and the information contained beyond this page, user hereby acknowledges and agrees to the term of usage set forth herein, assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with user's access to or use.
In the event you do not agree to the above and foregoing terms
of usage, you are not authorized to access or use the information
and you must exit from this site.
A: Visa, MasterCard, American Express and Discover.
A: We?ll send you a confirmation email immediately after you complete
your reservation. Your confirmation email will include reservation
dates, hotel room rate, and rebate information.
A: These properties represent special discounted properties available
only at RoomsAnywhere.com. We negotiate extremely favorable rates
for you and request that you pre-pay for these reservations at
time of booking.
A: RoomsAnywhere.com has reserved these rooms in advance at these
very special rates, and we need to be paid in advance so that
we can continue to offer these great rates to our customers.
A: Generally you will receive an itemized receipt from the hotel
at departure. If you stayed at a discounted prepaid room you will
need to use your confirmation email as a receipt for the room
booked and paid in advance by credit card. In this case you will
only get an itemized receipt for incidental charges on departure
from the hotel.
A: Rates change all the time. Booking far in advance may result
in rate changes near the time of your existing reservation. We
do not have the ability to modify a reservation to change to the
lower rate. For RoomsAnywhere.com?s special discounted-rate properties
you may cancel and re-book, however we will charge you the $20
cancellation fee. For all other properties with regular rack rates
you will be bound by the hotel restrictions with regards to cancellation
and re-booking.
A: For questions not answered above, please contact our Reservation
Center at:
1-866-826-9330.
A: Depending on the hotel's cancellation policy, you may be entitled
to a refund, subject to (i) any non-refundable cancellation fee
imposed by the hotel and (ii) our $25.00 non-refundable cancellation
fee. Please take time to review the hotel's policy to learn more
about the cancellation penalty period.
